Mr. Bender has been in the franchise industry since 1977. Early in his career he built, opened and operated 26 auto service franchises. He has hands-on experience as a multi-unit operator, building and managing an organization spread over seven states. Later, Jim became President, COO and major shareholder of a franchise company serving 600+ units. Mr. Bender authored and managed the Corporate plan and budget including marketing and retail services at the unit level, product distribution, franchise development, franchise owner start-up, training and all field support functions. Jim has worked with many franchise companies to overhaul their operating systems, rebuild their franchise development departments and oversee franchise sales. Jim has been a presenter and participant at multiple International Franchise Association seminars and has chaired the Association’s Education Committee. Outside the franchise industry Jim has owned multi-unit retail and auto service businesses.